This page sets out our delivery and returns policy. Please read carefully before placing an order.
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our suppliers to confirm the items in your order are still in stock and available for immediate shipment.
If your item is on back order or unavailable we will contact you to see if you are able to wait until new stock arrives or receive a full refund.
Order Shipment
If your order is in stock we aim to dispatch your order within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order please contact our customer service team.
Delivery Address
Please provide a street address where you, or an authorised person, will be available to receive your parcel during normal business hours. Goods cannot be delivered to a post office box.
Delivery Charges
Most orders over $500 receive free delivery (a few exclusions apply to large bulky items or very remote addresses).
Smaller orders will cost $22 (+GST) flat rate shipping and handling fee
Delivery Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@heightsafetycentral.com.au and we will process the claim on your behalf with the supplier / courier.
Cancellations & Refunds:
Change of Mind Returns
As a general rule we do not accept change of mind cancellations. Please contact us before ordering if you have any questions or would like to discuss the suitability of a particular product for your situation / requirements. If you have ordered the incorrect product, and it is in brand-new condition, we may, at our discretion accept a change of mind return. A restocking fee will always apply (usually 15-20%) and you will be responsible for returning the item to our warehouse or our suppliers warehouse
Ordered In Products / Custom Made Items
It is not possible to cancel an order for an item which has been specifically ordered-in for you or to refund / cancel an order for a custom made item. There are no exceptions to this.
Warranty / Defective Products
It is very rare that this happens, however if a product you purchase does develop a fault please email info@heightsafetycentral.com.au & provide a detailed description of the problem & photos if possible as we will open a case with the supplier & try to resolve it as quick as possible for you. If the supplier accepts the warranty claim your refund will be issued to the original credit or debit card that was used when placing your order.
